Privacy Policy

Introduction

This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with our services, whether by visiting our website, signing up for an account, or using our managed WordPress hosting platform. This generic document does not reference specific clients’ names and is included in the footer of Privatenode LLC’s website. It will also be provided to clients when they sign up for our managed WordPress hosting services.

By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using our services. We encourage you to periodically review this Privacy Policy, as we may update it from time to time to reflect changes in our practices or to comply with legal requirements.

Information Collection
Cookies and Tracking Technologies
Use of Information
Information Sharing and Disclosure
Data Security
Data Retention
International Data Transfers
User Rights and Choices
Third-Party Links and Services
Children’s Privacy
Sub-processors
Changes to the Privacy Policy
Contact Information

Section 1: Information Collection

In order to provide you with our managed WordPress hosting services and enhance your experience, Privatenode LLC collects various types of personal information. The information we collect may include, but is not limited to:

Account Information: When you sign up for our services, we collect information such as your name, email address, phone number, company name (if applicable), billing address, and payment information.
Technical Information: We collect technical data related to your use of our services, such as your IP address, domain name, website usage data, server logs, and information about your device, browser, and operating system.
Usage Information: We gather information about your interactions with our website and services, including page views, clicks, time spent on pages, navigation paths, and other related usage data.
Customer Support and Communication: When you contact our customer support or engage in any other communication with us, we may collect and store the content of those communications, including your contact information and any other information you choose to provide.
Third-Party Integrations: If you choose to connect your account with third-party services, we may receive additional information from those services, such as your account ID or profile information, subject to the privacy policies and permissions of those services.
Information from Other Sources: We may also obtain relevant information about you from other sources, such as publicly available databases or third-party partners, and combine it with the information we collect from you.

Please note that we may collect information directly from you, from your devices, or through automated means, such as cookies, web beacons, and other tracking technologies. We strive to collect only the information necessary to provide and improve our services, and we handle your personal information in accordance with this Privacy Policy.

Section 2: Cookies and Tracking Technologies

Privatenode LLC uses cookies and other tracking technologies to enhance your experience with our services, facilitate website functionality, and understand how users interact with our website and services. These technologies may include, but are not limited to:

Cookies: Cookies are small text files placed on your device by websites you visit. They help us remember your preferences, analyze website performance, and deliver personalized content and advertisements.
Web Beacons: Web beacons, also known as pixel tags or clear GIFs, are small electronic images embedded in web pages or emails that allow us to track user actions and website traffic.
Log Files: Log files automatically record certain information, such as IP addresses, browser type, internet service provider, referring/exit pages, date/time stamps, and clickstream data, which helps us analyze trends, administer the website, and improve our services.
Analytics Services: We may use third-party analytics services, such as Google Analytics or Fathom Analytics, to gather information about how users interact with our website and services. These services may use cookies and other tracking technologies to collect data for analysis.

You have the ability to manage your cookies and tracking technologies preferences. Most web browsers allow you to control cookies through their settings preferences. However, if you limit the use of cookies or other tracking technologies, some features of our website and services may not function properly.

Please note that we do not respond to “Do Not Track” (DNT) signals, as there is no industry-standard approach to compliance with DNT at this time.

Section 3: Use of Information

Privatenode LLC collects and uses personal information for the purposes of providing and improving our managed WordPress hosting services, communicating with clients, and complying with legal obligations. We may use your personal information for the following purposes:

Account Management: We use your personal information to create and manage your account, process payments, provide technical support, and communicate with you about your account.
Service Improvement: We may use your personal information to analyze how users interact with our website and services, develop new features, improve existing services, and personalize your experience.
Marketing Communications: With your consent, we may use your personal information to send you newsletters, promotional materials, and other marketing communications that may be of interest to you.
Legal Obligations: We may use your personal information to comply with legal requirements, such as responding to court orders, subpoenas, or government requests, and enforcing our legal rights.
Protection of User Privacy: We will NEVER sell your private data to a third-party without your express permission.
Other Purposes: We may also use your personal information for any other purpose disclosed to you at the time we collect your information or with your consent.

We strive to use your personal information only for the purposes outlined in this Privacy Policy and to the extent necessary to provide our services. If we need to use your personal information for a different purpose, we will seek your consent or provide you with notice as required by law.

Section 4: Information Sharing and Disclosure

At Privatenode LLC, we are committed to protecting your personal information and we do not share your information with third parties except in the limited circumstances described below:

Service Providers: We may share your personal information with trusted third-party service providers who perform functions on our behalf, such as payment processing, data storage, website analytics, and customer support. These service providers are contractually obligated to use your personal information only for the purposes of providing the services to us and to maintain the confidentiality and security of your information.
Legal Compliance: We may disclose your personal information if required by law, such as to comply with a subpoena, court order, or government request, or to protect the rights, property, or safety of Privatenode LLC, our clients, or others.
Business Transactions: In the event that we engage in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy.
With Your Consent: We may share your personal information with third parties if you provide us with your express consent to do so.

We do not sell or rent your personal information to third parties for their marketing purposes, and we do not share your personal information with unaffiliated third parties except as described in this Privacy Policy.

Please note that if you choose to connect your account with third-party services, such as social media or other integrations, those services may also collect and use your personal information, subject to their privacy policies and terms of use. We encourage you to review those policies and terms before connecting your account with any third-party services.

Section 5: Data Security

Privatenode LLC takes the security of your personal information seriously and we take reasonable steps to protect your information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We implement a variety of technical and organizational security measures to ensure the confidentiality, integrity, and availability of your information, including:

Encryption: We use industry-standard encryption protocols, such as SSL/TLS, to protect your personal information when it is transmitted between your device and our servers.
Access Controls: We restrict access to your personal information to authorized personnel who have a legitimate business need to access that information.
Data Storage: We store your personal information on secure servers that are protected by firewalls, intrusion detection systems, and other technical safeguards.
Employee Training: We provide our employees with training on information security awareness and regularly review and update our security practices.
Third-Party Vetting: We vet all third-party service providers before engaging with them to ensure they meet our security standards and obligations.

Despite these measures, no security system is completely foolproof, and we cannot 100% guarantee the security of your personal information. It is important for you to take steps to protect your personal information as well, such as keeping your login credentials secure and not sharing them with others.

If you become aware of any unauthorized access to your account or personal information, please notify us immediately so that we can take prompt action to investigate and remediate the situation.

Section 6: Data Retention

Privatenode LLC retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed for these purposes, or when you request us to do so, subject to any legal obligations to retain certain information.

The specific retention periods for different types of personal information may vary depending on the purposes for which we collect and use the information and legal requirements. Some examples of our retention periods include:

Account Information: We will retain your account information for as long as your account is active and for a reasonable period of time thereafter to provide you with continued access to our services and to comply with legal requirements.
Usage Information: We may retain your usage information for a reasonable period of time to analyze and improve our services, but this information will generally be anonymized or aggregated.
Marketing Communications: We will retain your personal information used for marketing communications for as long as you remain subscribed to our communications, or until you unsubscribe or request in writing the deletion of your information.
Legal Requirements: We may retain your personal information for as long as necessary to comply with legal obligations, such as record-keeping requirements, tax or accounting obligations, or to defend legal claims.

If you would like us to delete or anonymize your personal information, you may contact us using the information provided in the Contact Information section of this Privacy Policy. We will take steps to delete or anonymize your information as requested, unless we are required to retain it by law or for legitimate business purposes.

Section 7: International Data Transfers

Privatenode LLC is a global company, and we may transfer your personal information to countries outside of the country where it was originally collected, including to the United States. When we transfer your personal information to other countries, we take steps to ensure that your information is protected in accordance with this Privacy Policy and applicable law.

We may transfer your personal information to countries that have not been deemed to provide an adequate level of data protection by the European Commission or other regulatory bodies. In such cases, we will rely on appropriate safeguards to ensure the protection of your personal information, such as standard contractual clauses, binding corporate rules, or other recognized mechanisms for data transfer.

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including to the United States or Canada, as described in this Privacy Policy. If you have any questions or concerns about our international data transfer practices, please contact us using the information provided in the Contact Information section of this Privacy Policy.

Section 8: User Rights and Choices

At Privatenode LLC, we respect your privacy rights and offer you certain choices about how we collect, use, and share your personal information. Depending on your location and the applicable laws, you may have the following rights:

Right to Access: You have the right to request access to the personal information we hold about you, and to receive a copy of that information.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information, subject to certain legal obligations.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
Right to Object to Processing: You have the right to object to the processing of your personal information, under certain circumstances.
Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that information to another controller.
Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information on other legal bases.

You may exercise these rights by contacting us using the information provided in the Contact Information section of this Privacy Policy. We will respond to your request in accordance with applicable laws.

Please note that in some cases, we may not be able to fulfill your request, such as if it would interfere with legal obligations or harm the rights and freedoms of others. We will inform you if we are unable to fulfill your request and provide the reasons for our inability to do so.

Section 9: Third-Party Links and Services

Our website and services may contain links to third-party websites, services, and applications that are not owned or operated by Privatenode LLC. These links are provided for your convenience and information only, and we do not endorse or control the content or privacy practices of these third-party websites, services, or applications.

When you use a link to a third-party website, service, or application, you may be subject to that third party’s privacy policy and terms of use, which may differ from ours. We encourage you to review the privacy policy and terms of use of any third-party website, service, or application that you use or access.

Privatenode LLC is not responsible for the privacy practices or content of any third-party website, service, or application. We make no representations or warranties about the security of any information you disclose to a third party, including through any social media feature that may be included on our website or services.

Section 10: Children’s Privacy

Our website and services are not directed at or intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18. If you are under the age of 18, please do not use our website or services or provide us with any personal information.

If we become aware that we have collected personal information from a child under the age of 18, we will take reasonable steps to delete that information as soon as possible. If you believe that we may have collected personal information from a child under the age of 18, please contact us using the information provided in the Contact Information section of this Privacy Policy. We will promptly investigate and take appropriate action to address the issue.

Section 11: Sub-processors

Privatenode LLC uses third-party service providers, or sub-processors, to assist in providing our managed hosting and design services. These sub-processors may have access to your personal information only to the extent necessary to perform their functions, and they are obligated to protect your personal information in accordance with this Privacy Policy and applicable laws.

We conduct due diligence on all sub-processors before engaging with them, and we require them to provide sufficient guarantees that they have implemented appropriate technical and organizational measures to ensure the protection of your personal information.

View a list of our current sub-processors.

We regularly review and monitor our sub-processors to ensure that they continue to meet our privacy and data protection standards. We will update this list of sub-processors from time to time as necessary.

If you have any questions or concerns about our use of sub-processors or our privacy practices, please contact us using the information provided in the Contact Information section of this Privacy Policy.

Section 12: Changes to the Privacy Policy

Privatenode LLC may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or by sending you an email or other communication. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

Your continued use of our website or services after the effective date of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised Privacy Policy, you may not use our website or services and should contact us to delete your personal information.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the information provided in the Contact Information section of this Privacy Policy.

Section 13: Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by email at [email protected] or by postal mail at:

Privatenode LLC
Attn: Privacy Policy Inquiry
300 S Main Street
Suite 212
Holly Springs, NC 27540
United States

We will make every effort to address your concerns and resolve any issues promptly and effectively.

Effective Date: July 6, 2023